Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization.

Course objectives

• Identify main problems in your baggage handling
• Analyze the impact of mishandled baggage for stakeholders
• Measure the performance of a handling system at an airport or outstation
• Improve baggage handling processes and infrastructure
• Identify planning requirements and airport infrastructure improvements.

Course content

• Airport types and airline requirements
• Processes within passenger terminal operations
• Operating characteristics of Baggage Handling
• Systems (BHS)
• Lost and mishandled luggage
• Slow processing
• Infrastructure planning and processes
• Measuring efficiency and performance
• Managing baggage handling teams
• Outstation operations and control
• Improving existing systems and processes
• Contingency towards uninterrupted services
• Future developments in BHS.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Be fully familiar with the aviation regulations as they apply to ULD operations
• Be fully conversant with the limitations applicable to aircraft and to the ULD
• Understand the relationship between effective ground handling of ULD and consistent safety com-
pliance of ULD when loaded to an aircraft
• Know the limitations of their knowledge, and the importance of eliminating guess work from any
cargo restraint activity.

Course content

• Airworthiness
• Regulations
• Classification
• Component Maintenance Manuals
• Continuing airworthiness
• Control documentation/messages
• General technical requirements
• Handling facilities & equipment
• Identification Interline or other transfer
• Markings
• Operating Standards
• Parties responsibilities
• Repairs performance and control
• Safety Management System
• Technical specifications

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Be fully familiar with the aviation regulations as they apply to ULD operations
• Be fully conversant with the limitations applicable to aircraft and to the ULD
• Understand the relationship between effective ground handling of ULD and consistent safety com-
pliance of ULD when loaded to an aircraft
• Know the limitations of their knowledge, and the importance of eliminating guess work from any
cargo restraint activity.

Course content

• General philosophy
• Acceptance of ULDs
• Aircraft limitations
• Cargo tie-down – advanced
• Cargo tie-down – elementary
• Closure/ fastening of ULDs
• Contours of a/c – clearances
• Contours of ULDs
• Damage report/ tagging
• Dangerous goods in ULD
• etc.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Coordinate and direct all operational activities within turn round including loading, fuelling, aircraft servicing
• Ensure turn round activities are in compliance with safety, security, operational procedures and processes delivered within SLA standards of performance and compliance limits
• Handle aircraft documentation to crews, including flight plan, met folders, loadsheets etc, checking that the documentation is for the appropriate flight date and aircraft.

Course content

• General information
• Meteorology
• Human factors
• IATA regulations.
• Traffic operations (initial level)
• Loading procedures
• Cargo procedures
• Flight management
• Dangerous goods awareness training (cat. 10)
• Technical English
• Airport safety & security
• Co-activity.

Assessment

• Exam (4h)
• Altéa exam (min. 90% required)
• Certificate of completion.

Prevention and awareness training for all airport and airline personnel regarding identification and elimination of FOD (Foreign Object Debris), including potential consequences of ignoring it. This training can supplement the general FOD awareness incorporated into the airside driver-training curriculum at many airports. FOD training for flight crews includes following the recommended procedures identified in the Flight Crew Operating Manual and pre- and postflight inspection procedures covered during line training.

Course objectives

• Identify FOD
• Identify areas where FOD can be eliminated
• Recognize all types of FOD (Debris/Damage)
• Report incidents or potential incidents
• Procure within the company
• Help prevent FOD
• Control of tools, vehicles, equipment, etc.

Course content

• Objective
• Definition
• Proper storage
• Shipping & handling
• Techniques to control debris
• Housekeeping
• Cleaning, inspection
• Accountability/control of tools, hardware, personal items, equipment and consumables
• Care and protection of end items
• How to report FOD incidents or potential incidents
• Examples of FOD
• Failures caused by FOD
• What is 6-S
• Methods For Preventing FOD
• Simple Rules To Help Prevent FOD
• Lost Item Program
• Responsibility for FOD.

Assessment

• Validity: 2 years.

Objectifs de la formation

À l’issue de la formation, les participants seront en mesure de conduire en sécurité sur piste et à l’approche des aéronefs.

Contenu de la formation

Théorie
• Réglementation (code du travail, code pénal, code de la route, autorisation de conduite, CACES®, documents du véhicule et du chargement, etc.)
• Technologie (composition des engins, spécificités de leur transmission et freinage, systèmes hydraulliques, plaques de charge. vérifications de sécurité, etc.)
• Sécurité au travail (les EPI, notions d’accidentologie, manutention, arrimage, etc.)
• Forces physiques applicables aux véhicules en mouvement (accélérations, freinages, courbes, élévations, etc.)
• Le guidage (guider et être guidé)
• Rappels de généralités du code de la route applicables en mission (signalisations, règles de circulation)
• Le facteur humain (vigilance, fatigue, sources d’altération de la prestation)
• La stabilisation de l’engin
• L’élévation de la caisse
• Les techniques d’accostage et de désaccostage.
Évaluation théorique

Pratique
• Le matériel (vérifications, entretien courant, rapports d’anomalie)
• Vérifications passager (carte d’embarquement, médicaments et ordonnance, etc.) // si PHMR
• Installation au poste de conduite
• Savoir utiliser toutes les commandes (liées au déplacement et à la sécurité)
• Regarder autour de soi
• Démarrer et s’arrêter en souplesse (véhicule vide et en charge)
• Diriger le véhicule en marche avant et arrière en ligne droite et en courbe, véhicule vide et en charge
• Effectuer un arrêt de précision en marche avant à allure très lente puis plus soutenue, en ligne droite et en courbe, à vide et en charge
• Mettre en œuvre un guidage de précision
• Réaliser une mise à quai à main et à contre-main, avec et sans guidage, véhicule vide et en charge
• Avancer et reculer dans un couloir de circulation restreint
• Déplacer avec précision un véhicule en marche avant et arrière
• Circuler sous des obstacles (évaluer la hauteur libre)
• Savoir stabiliser le véhicule avant l’élévation de la caisse
• Maîtriser les techniques d’accostage et de désaccostage
• Arrimage des fauteuils roulants // si PHMR
• Manipulation du hayon
• Savoir se comporter lors d’un dysfonctionnement durant la mission et être capable de rédiger un raport
• Mise en sécurité du véhicule
• Mise en situation avec un passager.
Évaluation pratique

Validation

• Attestation de formation individuelle.

Objectifs de la formation

• Savoir quelles sont les marchandises particulières
• Connaître les équipements nécessaires à l’arrimage
• Connaître les procédures d’arrimage.

Contenu de la formation

• Les codes relatifs aux marchandises nécessitant un arrimage ou une immobilisation
• Les définitions relatives à l’arrimage (limitation linéaire, limitation surfaciques…)
• Les caractéristiques du matériel nécessaire à l’arrimage
• La détermination du type et de la quantité de matériel à utiliser pour l’arrimage
• Les techniques d’arrimage
• La vérification de la conformité de l’arrimage.

Validation

• Test sous forme de questions ouvertes
• Fiche d’évaluation pratique
• Note minimale exigée : 16/20
• Validité IATA : 3 ans.

Course objectives

• Knowledge of the required equipment
• Knowledge of procedures and risks during aircraft approach
• Know how to choke and cone correctly.

Course content

• Risks of an incorrect choking & conning procedure
• The equipment necessary for choking and conning
• Risks and procedures during aircraft approach
• Weather-dependent procedures
• Responsibilities of the agent
• Implementation procedures
• Safety reminder
• Practical training.

Assessment

• Exam
• Practical exercises
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Familiarization with safety procedures on the ramp in order to create safety awareness.
• After successful completion of the course, trainees will know the basic safety rules and procedures for aircraft-handling.

Course content

• Individual Protection Equipment
• The main risk areas
• Know the mission stakeholders
• Know the security requirements of these stakeholders
• FOD foreign object damage
• Knowledge of the airport rules
• Missions of all intervening parties
• Safety obligations
• Place situation
• Risks evaluation
• Risks prevention
• Stop time management.

Assessment

• Exam

Objectifs de la formation

• Connaître les principaux organes d’un aéronef
• Connaître les carburants pour aéronefs
• Connaître les différents types d’aéronefs.

Contenu de la formation

• La mécanique au sol
• La connaissance des systèmes aérodynamiques de l’avion
• Étude de la motorisation avion
• Les types de carburants utilisés
• Les avionneurs et leurs sous-traitants (motoristes, manufacturiers, etc.)
• La localisation des systèmes liés à la sécurité (extincteurs APU, toboggans, etc.)
• La localisation des équipements de sécurité embarqués
• Les catégories d’aéronefs.

Validation

• Test sous forme de questions ouvertes
• Note minimale exigée : 16/20.

Objectifs de la formation

• Connaître les équipements
• Savoir identifier une défectuosité
• Connaître les procédures de chargement.

Contenu de la formation

• Les différents types d’ULD
• L’identification d’un conteneur certifié ou non certifié
• Les limitations de chargement relatives à un conteneur non certifié
• Les anomalies qui rendent un conteneur inutilisable
• Le chargement d’un conteneur dans le respect des consignes.

Validation

• Test sous forme de questions ouvertes
• Fiche d’évaluation pratique
• Note minimale exigée : 16/20
• Validité IATA : 3 ans.

Course objectives

• Familiarization with Headset Procedures / communication with the Flightdeck during pushback with tow tractor and start-up of the aircraft according to the standard safety ­procedures
• Perform headset communication and aircraft ­departure control.

Course content

• Role and responsibilities of the headset marshaller
• Communication between ground (headsetter) and Flightdeck
• Communication between Flightdeck and Tower Parking Control
• Communication between ground (headsetter) and pushback driver
• Standard procedure and expressions (ICAO Alphabet)
• Headset Communication procedures (including hand signals)
• Walk around checks: technical explanation of all doors and latches
• Start up procedure aircraft engines (limited view of the flight deck)
• Start up procedure aircraft engines with problems
• Safety and emergency-procedures (Steering safety pin)
• Responsibilities
• De-Icing initiation
• Refresher Pushback- procedures and tow bar manipulation
• Live headset communication using a double Headset-connection, one for the trainer and one for the trainee.

Assessment

• Exam
• Practical exercises
• Minimum grade required: 80%
• IATA validity: 3 years

Course objectives

• Knowledge of toilet service systems operation
• Knowledge of hose connection, caps and handles
• Knowledge of approach and withdrawal procedures.

Course content

• Safety and hygiene procedures
• Components and technology of the machine
• Approach and withdrawal procedures
• Identify hose connection, caps and handles
• Draining and filling procedure
• Reminder on safety measures
• Procedures depending on weather conditions.

Assessment

• Exam
• Practical exercises
• Minimum grade required: 80%
• IATA validity: 3 years

Course objectives

• Understand the theory and history of Human Factors in Aviation and relate it to your job
• Manage the consequences and organizational impact of Human Factors for all aviation roles: pilots, flight crews, air traffic controllers, CAA, airport and aircraft maintenance staff, aircraft manufacturers and meteorologists.

Course content

• Human Factors (HF) theory elements
• HF models
• HF in the aviation industry, the effect on safety and efficiency
• Threat and Error Management (TEM)
• The role of Safety Management Systems (SMS) – quality, safety, security and risk
• Human factors measurement, analysis and improvement
• The Risk Management Model used is the AS/NZS 4360:2004
• The exercises conducted are linked to the topics that are discussed according to the schedule and sessions..

Assessment

• Exam
• Minimum grade required: 80%
• Validity: 3 years.

Objectifs de la formation

Être capable de mettre en oeuvre les connaissances techniques nécessaires au chargement des marchandises dans l’aéronef dans le respect des règles de sécurité selon les recommandations IATA AHM 611.

Contenu de la formation

• Traitement des marchandises et priorités de chargement (AHM 210 à 233)
• Contrôle des documents de chargement (AHM 510, 514, 515)
• Connaissances des soutes avion (AHM 513)
• Règles d’arrimage en soute (AHM 311, 952, 954)
• Chargement des AVI (AHM 332 chap. 1.4 à 1.7)
• Les ULD (AHM 420, 340).

Validation

• Test sous forme de QCM et de questions ouvertes
• Note minimale exigée : 14/20
• Validité IATA : 3 ans.

Course objectives

Understand the apron road system, markings and layout:
• Control regulations
• Knowledge of the control agencies
• Knowledge of the risks encountered on traffic areas
• Sensitive points on the aircraft
• Knowledge of the obligations and prohibitions
• Drive safely.

Course content

• The regulatory provisions applicable
• General presentation of the airport
• Presentation of traffic areas, operational areas
• Different areas of the airport
• The rules of conduct on traffic areas
• Speed limits
• The penalties incurred for offenses
• The area of controlled evolution
• The security perimeter fire
• The perimeter of security collision
• Breath, aspiration, collision and fire hazards.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of the regulation
• Knowledge of the types of bar and how they operate
• Knowledge of risks and safety procedures
• Operating a pushback/tow bar safely.

Course content

• The bar and its components
• The different types of bar according to aircraft
• Risks during operation
• Checks
• Responsibilities of the operator
• Safety procedures
• Practical training.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• ICAO, IATA, EASA, FAA and Transport Canada aircraft de-icing standards
• Meet legal responsibilities to manage and oversee de-icing operations
• Coordinate an efficient winter operation plan between airlines, de-icing providers and the airport authority
• Evaluate de-icing operations through audits.

Course content

• Sensitive areas of aircrafts
• Regulatory requirements
• Effects of a contaminated aircraft
• The types of fluids
• How to use fluids (precautions for use, quality control, storage, temperature)
• Applying fluids
• De-icing techniques and equipment characteristics
• The period of protection
• Checking the aircraft
• Informations to be provided to the crew.

Assessment

• Exam
• Minimum grade required: 80%
• Validity: annual renewal prior to winter season.

Course objectives

• Knowledge of equipment
• Knowledge of checks prior and after the operation
• Knowledge of specific procedures during driving
• Knowledge of the safety risks.

Course content

• The different types of mobile stairs
• Components of mobile stairs
• Driving position and commands
• Checks prior driving
• The regulations
• Implementation procedures
• Removing the stairs
• Safety reminder
• Storage
• Some examples of damages
• Practical training.

Assessment

• Exam
• Minimum grade required: 80%
• Validity: annual renewal prior to winter season.

Course objectives

• Knowledge of equipments
• Connect the equipment
• Connect / disconnect safely
• Knowledge of risks and safety procedures.

Course content

• Components of ground support equipments
• Types of GPUs / ASUs / ACUs
• Identify connection points on the aircraft
• Checks prior to departure
• Responsibilities of the operator
• Control panels
• Risks during aircraft connection.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of the regulations
• Knowledge of the risks
• Knowledge of the embossing procedures, rigging and tow in
• Identify a failure.

Course content

• Instructions and security rules
• Reporting of anomalies or failures
• Knowledge of equipment feature
• Driving on the operation area
• Approach procedures
• Safety handling procedures
• Practical situations.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of the regulations
• Knowledge of the risks
• Knowledge of the embossing procedures, rigging and tow in
• Identify a failure.

Course content

• Instructions and security rules
• Reporting of anomalies or failures
• Knowledge of equipment feature
• Driving on the operation area
• Cargo and ULD loading procedures
• Loading in procedures
• Practical situations.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of the regulations
• Knowledge of the risks
• Knowledge of the embossing procedures, rigging and tow in
• Identify a failure.

Course content

• Safety management system, its goals and objectives
• Safety requirements and individual safety aids
• Technical inspection
• Push-back/towing of the aircraft
• Speed and weight limits
• Permissible angles
• Use of gestures
• Actions in the event of emergency
• Teamwork.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of regulation
• Knowledge of types of conveyor belts
• Knowledge of risks during manoeuvres
• Driving safely.

Course content

• The regulation
• Types of conveyor belt loaders
• Duties of the machine
• Driving position & components
• Aircraft approach & withdrawal
• Potential risks
• Storage
• Checks
• Responsibilities of the driver
• Practical training.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of regulation
• Knowledge of types of conveyor belts
• Knowledge of risks during manoeuvres
• Driving safely.

Course content

• Regulation
• Driving around the aircraft
• Types of tow tractors and their components
• General condition
• Carts
• Storage equipment
• Evaluation
• Driver’s responsabilities
• Practical training.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Knowledge of regulation
• Knowledge of types of container transporters
• Knowledge of risks during manoeuvres
• How to drive safely.

Course content

• Regulation
• Types of container transporters and their components
• Cargo and ULD loading procedures
• Risks during driving
• Checks prior to driving
• Driver’s responsibilities
• Practical training.

Assessment

• Exam
• Minimum grade required: 80%
• IATA validity: 3 years.

Course objectives

• Understand the basic principles of flight related to aircraft weight and balance
• Become familiar with terms used in the field
• Understand and identify the various weights used in the compilation of a load-sheet
• Construct indexes and understand their use
• Become familiar with the design of trim charts
• Review the standard IATA manual load-sheet and drop line trim chart and the IATA standard electronic data processed load-sheet.

Course content

• Basic theory of flight
• Aircraft weights:
» Basic aircraft weight
» Aircraft operating weight
» Aircraft structural and limiting weights
• Theory of balance
• Balance theory applied to aircraft
• Load-sheet compilation
• Drop line trim chart and its function
• The manual load/trim sheet and the standard IATA EDP Load/trim sheet.

Assessment

• Exam
• Certificate of completion.

Course objectives

• Perform basic marshalling based on international standards
• Communicate with cockpit crew
• Promote safe operations at the ramp through efficient hand signal communications
• Use hand signals to communicate in ramp emergency situations.

Course content

• Introduction to standards
• Background to marshaling signals • Movement signals
• Technical signals
• Ground equipment signals
• Practical exercises on the ramp.

Assessment

• Exam
• Certificate of completion.